Thank you for calling Frankfort Plant Board. This is [AGENT NAME]
speaking on a recorded line. Are you calling about an existing order or because you
missed a call from us?
May I have the phone number associated with your account so I can look up the reason we called you?
1 · Outbound greeting
Hello! This is [AGENT NAME] speaking on a recorded line on behalf of
Frankfort Plant Board.
May I speak with [CUSTOMER NAME]?
If alternate decision maker: Are you over the age of 18 and authorized to make decisions
for the household?
I know you were not expecting my call, so I will be brief.
Customer details
Customer details Required
Then select the caller's current speed tier in the next section.
2 · Confirm current service
I see you have our [CURRENT SPEED] internet service. Is that correct?
Customer's current speed tier — preloaded from the record, or select it here:
No speed tier on file for this record. Ask the customer to confirm their current internet
speed and select the matching tier above before quoting any pricing.
3 · The pitch
I assure you this is not a sales call, but rather a call about upcoming changes to your
current FPB internet service.
You may have noticed several emails, a letter, and a postcard we sent you
over the last 2 months to share the exciting news that we're finalizing the upgrade of your
entire neighborhood to NEXTBAND FIBER INTERNET. This means lightning-fast speeds,
rock-solid reliability, and the best internet experience we've ever offered.
To complete the transition, we've retired the old network as of June 30th. That means
you'll need to switch to your new fiber network to avoid any service interruption and to enjoy the benefits
of this upgrade.
We've made it easy for you. You can choose from several fiber packages tailored to fit every household —
and don't worry, we've got packages that cost the same or less than you are paying today.
All of our Nextband packages come with:
Free Wi-Fi (managed by our free NextbandIQ app)
ProtectIQ (protection from viruses and web threats)
Nextband Local+ — a streaming video service that includes access to Cable 10,
FPB Local Weather, Leased Access, FPB Marketplace, and 100+ free internet streaming channels
PROBE: I'd like to get a sense for what you most often use your internet for. Do you have
children at home (Family plan) or does anyone work from home (Home Hero)? Do you have an
outdoor living space (Trail Blazer)?
Based on that information, here's what I recommend and the features it comes with:
4 · Offers this customer qualifies for
Product
Speed
Price with $15/mo. discount
Price after 12 mo. (EDLP)
Length
Click the row for the package the customer chooses.
5 · What this package includes
If young children in the house: "Bark" monitors your child's online activities and provides
alerts for potential dangers like cyberbullying, inappropriate content, and risky behavior. It scans texts,
emails, social media, and apps for concerning content, and offers screen time management, website filtering,
and location tracking.
Would you like to upgrade the Basic Wi-Fi to "Whole-Home Wi-Fi" for just $3 more per month?
Required
6 · Email address check
I see we have your email address as [EMAIL ADDRESS]. Is that the address we
should use to contact you?
We don't have an email address on file for your account. What email address should we use to send your
order confirmation and installation details?
Is email correct? Required
Recorded as refused. The sale can still proceed, but note that order confirmation and installation
scheduling will have to be handled by phone.
7 · Confirmation — read as written
All we need to do now is to run through a brief confirmation, which only takes about a minute.
Do you have any questions for me before I read the confirmation details for you?
First, let me confirm I have your details correct. I have your name as
[CUSTOMER NAME], and the service address as
[SERVICE ADDRESS]. Is that correct?
Our Customer Service Department will call you back in one business day to
pick an installation time that's convenient for you. Please note that landlord permission
may be required in some instances and may also delay the estimated install date.
Do you agree with this offer? Thank you! I know you will enjoy your new service!
Thank you for your time. Please call us at 502-237-9884 should you have
any questions about this call or other Frankfort Plant Board services. Goodbye!
Sale form: fill in FORM_BASE and the FORM_FIELDS entry IDs in
the script block. Get them from Forms → Collect responses → Get pre-filled URL, submitting recognizable
dummy values so you can identify each question ID.
Inbound: the agent looks the caller up in the Genesys contact list and copies the
details into the fields on this page. No customer data is stored in or served by this file, so the
site needs no login.